Customers Experience, Customers Service, Ways to build a Strong Customer Relationship, Rules of Customer Service
Customer Experience – Meaning
Customer Experience is the sum total of the customer’s expectations, feedback and satisfaction towards a brand’s products and services. Customer experience spans throughout the lifetime of customer’s relationship with the brands product and services.
Hence to deliver an upmost customer experience, there is a need to consistently maintain good customers satisfactions and feedback. A good customer service experience is directly proportional to superb service delivery and consistent optimal results.
Customers Service – Meaning
Customer Service involves providing a superb service delivery, quality customer expectations and results that satisfies the needs of the customer. Good Customer service means continued feedback, continued expectations, consistent service delivery and superior customer relationship. Once a good customer service expectation is achieved, it results to continual relationship with Brand, Increased service patronage/profits, Trust in Brands products/service and increase in stakeholder’s value.
Ways to build a Strong Customer Relationship
The goal of every organization is to maximize profit and increase customer’s trust and relationship. In order to achieve an utmost in customer service delivery, the following are confirmed and established ways to build a strong customer relationship which will have a direct impact on customers’ experience.
1. Treat all customers fairly
2. Treat all customers equitably with respect and respect
3. Keep all customers data private and confidentially
4. Ensure the language used for communication to your targeted audience and customers are appropriate and professional.
5. Provide customers with clear, concise and adequate information regarding yours Brand’s products and services to guide them make the right choices.
6. Inform customer on service delays and turn-around-time for service request
7. Ensure that all customers’ complaints are rightly treated and escalated to the right team handling the requests.
Rules of Customer Service
This is confirmed that within 7 seconds of interactions, customers form a lasting impression about you and your Brand. Hence the following are standard rules for exceptional customer service.
1. Friendliness
2. Professionalism,
3. Service,
4. Simplicity
5. Trustworthiness
6. Excellence,
7. Social Responsibility and Innovation.
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